1.       Do you accept phone orders?

If you prefer not to order online, you may call us with your information at 1-877-669-1002 and we will do our best to accommodate you. As we do not accept payment over the phone, other options will be provided to you.

 

2.       Can I order from outside of Canada?

We accept online orders worldwide. Prices shown on this website are only shown in Canadian dollars. Payment methods acceptable are Visa, MasterCard and American express.

Please note that custom duties and or additional taxes on item(s) you purchase may apply if purchasing outside of Canada. These local fees are not included in your In2Sports invoice; however, you will be responsible to pay for these additional fees.  All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card. 

 

3.       Can I place an order online and pick it up at one of your retail stores?

We strongly encourage all local customers to come visit us in-store. We unfortunately do not allow any orders to be picked up from any of our retail locations. We cannot make adjustments to any shipping costs online as they are non-refundable.

 

4.       What if the item I am looking for is not shown on the website?

If an item is no longer available on the website, then we no longer have any in stock. Most items are not reordered. You may contact a local store to check availability of an item. *Please note that an item number is necessary to check the inventory.

 

5.       How can I check my order status?

To view the status of a current order, log onto “My Account” located at the top of the page. Under the “previous orders” section will be a list of current and/or past orders along with their order status.

 

6.       Can I modify or adjust my order after it has been placed?

If you'd like to cancel or change your order, please call 1-877-669-1002 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our returns policy above for information on returning or exchanging items you have ordered. Be sure to carefully confirm your order before submitting as changes cannot be made to orders prior to shipping. All customized orders are final sale.

Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

 

7.       What is a customized order?

We offer a wide variety of customizable options at an additional charge. Please select desired product for available options and prices. All letters, numbers, logos and patches are heat-pressed like all authentic player jerseys. They are not stitched or embroidered. All customized orders are final sale. We do not guarantee the fit of customized items so if you are unsure of the fit; we strongly recommend that you are certain of your jersey size before placing the order.

 

8.       Can I return or exchange a customized order?

Any custom decorated items are non-refundable or exchangeable at no exception. These items including anything with a player number, name, team logo and or patch that was an additional cost to your order. Please do not attempt to return merchandise that does not qualify for a return, as you will be responsible for any shipping costs to have the items shipped back to you.

 

9.       How do I use the promotion code I received?

Occasionally when you receive a special offer from us, you will also receive a promotional code to use. This code lets us know that the special offer should be applied to your order. Using the code is easy:

-           Just shop and check out as you normally would.

-           When you get to checkout, enter your promotional code in the space provided after you have entered in your credit card info

-          Once you have entered the promotional code and clicked "continue" the discount will reflect on your orders total

If there is any problem with the promotional code you've entered, an error message will let you know how to correct the problem before you can continue to check out or you can call us direct at 1-877-669-1002

 

10.   Do you have an In2Sports catalog?

In2Sports does not have a catalog. You may purchase In2Sports merchandise at any of our retail stores or by ordering online at in2sports.ca

 

11.   Is my credit card number and information secured?

All credit card orders are encrypted using industry standard 128-bit SSL (Secure Socket Layers).

When you purchase a product or subscribe to any of our services, we use the contact information you provide us to establish our service for you. We create and maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service. In2Sports Franchising Inc. may use customer information to provide customers with system information or information about new or upgraded products or services

 

12.   How do I know what size to choose?

Our size charts and measuring tips will help you order the correct size. Please note, our size charts provide for all suppliers are not 100% accurate due to the various styles of product made. Please only use this chart as a guide when ordering. In2Sports is not and will not be responsible for any incorrect sizing ordered.  For further questions or concerns, please feel free to contact customerservice@in2sports.ca

 

13.   How can I pay for my order?

In2Sports.ca accepts the following forms of payment:

-          Visa

-          MasterCard

-          American Express

 

14.   What if I haven't received my order?

When your order leaves our warehouse you will receive an email with a tracking number. Be sure to check back frequently with the carrier’s website for recent shipping updates.

 

15.   Why was my order cancelled?

In2Sports Franchising Inc. was unable to verify the billing information if the billing address that is entered on the order does not match what the credit card issuer or bank has on file; the order will be automatically cancelled. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance please contact us at 1-877-669-1002 or you may email us at customerservice@in2sports.ca

 

16.   How can I return or exchange my merchandise?

There are no refunds, exchanges only on non-customized items within 15 days of your purchase. To complete an exchange, simply fill out the return form below that you receive with your order and follow the instructions provided. Your return must be in original condition, complete, and timely for us to process it. In2Sports Franchising Inc. will not be responsible for any shipping costs as they are non-refundable, including original shipping and handling costs.

Customized products.
Any custom decorated items are non-refundable or exchangeable at no exception. These items including anything with a player number, name, team logo and or patch that was an additional cost to your order. Please do not attempt to return merchandise that does not qualify for a return, as you will be responsible for any shipping costs to have the items shipped back to you.

Defective Products.
If you receive a defective item, we will repair or replace it with exactly the same item at our cost; however, shipping charges are non-refundable. If we are unable to replace it with the exact same item, at this time we will only honour a refund.

Lost or Damaged Merchandise.
Please accept our apologies if the carrier did not deliver your order promptly or in good condition. If you did not receive your order, please be sure to double check your surroundings. If you contact us we will be more than happy to file a claim with the carrier if you truly did not receive your package or it was damaged and issue a refund, exchange or repair as soon as possible.

Missing or Incorrect Merchandise
Please accept our apologies if your order is not processed correctly. Contact us at customerservice@in2sports.ca if an item is short-shipped or missing from your order. We will do our best to correct your order as efficiently as possible. All you have to do is provide us with your order number.

 

17.   What's eligible for return?

You can return or exchange any item that's in its original condition (unwashed and unworn) or defective, unless it was purchased for final sale.

 

18.   Can I return Final Sale items online or to a store?

No, we do not accept returns or exchanges on final sale merchandise, online or in stores.

 

19.   What if I used a promotion code to make my purchase?

You can exchange the item for the same style in a different size or color. Please note, a previously used promotion code cannot be applied to the sale of a different item

 

20.   How long does it take for a return process?

An exchange may take up to 30 days to complete. For a quick and efficient process, simply fill out the return form below that you receive with your order and follow the instructions provided. Your return must be in original condition, complete, and timely for us to process it. In2Sports Inc. will not be responsible for any shipping costs as they are non-refundable, including original shipping and handling costs.

 

21.   What if the merchandise is not in stock?

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, we will not charge you for the item or any taxes, shipping or handling charges.

All items available for purchase are listed on our website. Under any circumstance where product isn’t available, we will recommend a suitable substitute to meet your needs. No price negotiations offered for substitutes

 

22.   Can I get a price adjustment for an online purchase?

Yes, we offer a one-time price adjustment if an item is marked down within 14 days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-877-669-1002 or send us an email message at customerservice@in2sports.ca within the 14 day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Sorry, there are no returns or exchanges on final sale merchandise, either online or in stores. We'll refund you the difference in your original form of payment. For more information, please read our complete online price adjustment policy.

 

23.   How can I purchase an In2Sports Gift Card?

Unfortunately at this time you are not able to purchase an In2Sports Gift Card online. Please check under contact us for our nearest retail store to purchase a gift card.

 

24.   Why do you ask me to register?

Registration gives you 24-hour shopping privileges and advance notices of In2Sports promotions, plus the following additional benefits:

By creating an account and saving your information, you will be able to:

-          Checkout faster

-          Review past order details

-          Save frequently used addresses

-          Get the latest on new arrivals and sales

To create an account you must have a valid email address. If you'd like to create an account now please, click here.  Be sure to Sign-up here for our specialized email updates and you will receive newsletters with the latest trends, new arrivals, special offers, and sale announcements. We use your past purchases as well as any preferences you've selected to provide you with the news you're most likely to be interested in.

 

25.   How quickly do you ship?

Our standard shipping is 3-15 business days. Any size order will be shipped via UPS or Canada Post. All shipping rates are based on the destination, postal/zip code and the total weight of your order. Transit time is dependent on your destination so we suggest you give your order an additional day or 2 to arrive. You will receive a tracking number for your package by email once your order has been shipped out.

Shipping services are only available Monday thru Friday excluding holidays. We reserve the right to alter shipping arrangements, including carrier, in order to provide the most efficient delivery possible for your destination.

If the shipment is unsuccessful due to the fact that the customer was not home or available to accept the package, it will get returned back to us or left at the post office. At that time, the customer is responsible for any additional delivery costs to obtain their order.

 

26.   What if no one’s home to accept my package?

If the shipment is unsuccessful due to the fact that the customer was not home or available to accept the package, it will get returned back to us or left at the nearest post office. At that time, the customer is responsible for any additional delivery costs to obtain their order. Please be sure to make appropriate arrangements to be available once you receive an email from us that your order has been “shipped”.

 

27.   What countries do you ship to?

In2Sports ships worldwide. All prices shown online are in Canadian dollars. We currently do not calculate international shipping costs online. You must call 1-877-669-1002 or send us an email message at customerservice@in2sports.ca for a quote. Simply provide us with your full shipping address to obtain a quote. 

 

28.   Can I change the shipping address on my order?

You may change your shipping address on your order before submitting it. You can save up to 8 frequently used addresses for yourself and the friends and family you shop for. You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately

 

29.   I can’t remember my password.

If you have an account and have forgotten your password, we can provide it for you. Simply enter your email address and click “Password forgotten? Click here” and we will provide you with a new temporary password by email. At any time you may edit your new temporary password by clicking on “change my account password” under the My Account section

 

30.   How can I become a VIP member?

To become a member, simply click on the VIP club card on our home page. Be sure to read all terms and conditions before signing up. Add the card to you cart by clicking on “Add to Order”. The price of any item that is added to your shopping cart will show as the VIP price. Your total savings will appear at the bottom of the page.

 

31.   Can I use my VIP online card at an In2Sports Retail store?

Unfortunately the VIP card program offered is an online program only.

 

32.   If I currently have a card I purchased at an In2Sports retail store may I use it online?

Unfortunately at this time you may not use your VIP member’s card purchased at retail location online.

 

33.   How do I contact you?

Please visit our contact us page for all of our contact information

 

34.   I have a question about an item

For general inquires please feel free to contact us at 1-877-669-1002 or by email at customerservice@in2sports.ca

 

35.   I have a question about an order I have received

If you have a question or concerns about an order that you recently received, please feel free to contact us at 1-877-669-1002 or by email at customerservice@in2sports.ca

 

36.   What is a manufactures defect?

Manufacturing defects, which are caused by some error in assembly, are not intended to be part of the product. It is when frailty or shortcoming occurs in a product resulting from a departure from its design specifications during production. Most common defect is when the product has come apart from a seam or two pieces attached together.

Defect Qualifications
- Items in which their seams have come apart
- Broken cleats on a pair of soccer shoes

What is NOT considered a Manufactures Defect…?
Wear and tear from ordinary use and exposure which may include cracked leather on a shoe or a simple hole in the product that is not part of the seem Refusing to take proper care of the item such as NOT using shoe care on soccer shoes or glove wash for goalie gloves which tend to create a smell.

IMPORTANT! Life expectancy of any product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.

 

37. How do I clean my soccer shoes? 

Proper care of soccer shoes will not only determine how long they last, it is an important ritual of the sport, and will enforce discipline. It is most important to shoes for leather cleats, but synthetic ones (made for younger players) also benefit from proper care. For leather & synthetic shoe care, follow these steps:

1. Understand fit. Shoes, especially leather ones, mold to the foot, allowing for an optimum feel for the ball.

2. Start when shoes are right out of the box. Put them on, tie them, and soak your feet in water. Then take them off and let them dry in the shape of your feet.

3. Hand-wash only. Never put cleats in the washing machine. This breaks down the materials.

4. Tap shoes together or against a hard surface to remove mud stuck to the bottoms.

5. Clean shoes immediately after use. Wipe soiled cleats with a damp cloth.

6. Take more drastic measures for very dirty cleats. Soak them in lukewarm, soapy water. Some players even take them into the shower while bathing.

7. Apply leather protector, followed by shoe polish, after each cleaning.

8. Buff cleats after the polish dries.

9. Dry naturally or in front of a dehumidifier. Never machine-dry.

Shoe Care Instructions:
DO’S:
1. Large chunks of soil are best removed using warm water and a brush or cloth.
2. Don’t dry your shoes; fill them with newspaper, which is highly absorbent. Place shoe in a dry place.
3. The best way to care for a leather shoe is to use a shoe wax. Its keeps the leather soft and adds oils back into it.
4. Shoes do not require waterproofing.
5. When storing the shoes, use a shoe tree. This way the shoe will maintain their original shape.

Characteristic of a soccer Shoe. Any Shoe in the course of use. A SMALL GAP MAY DEVELOP BETWEEN THE OUTSOLE AND THE SHANK. THIS IS NORMAL AND WILL NOT AFFECT YOUR PLAY. IT’S NOT A DEFECT.

DON’T’S:
1. Do not put the shoes in the washing machine.
2. Do not put the shoes in a bag when they are wet.
3. Do not expose the shoes to direct sunlight or a near heat source like an oven or radiator when they are wet. The shoe must dry from the inside to the outside. Leather shoes will crack which reduces the lifespan of the shoe.

Generic Instructions: Soccer Shoes last longer when the correct outsole is chosen for the surface that it is to be played on.

SOFT GROUND SG = Soft to very soft natural ground
Firm Ground FG = Dry, natural ground
Hard Ground HG = Very hard, dry ground or artificial Turf.
Turf TF = Hard pitch and artificial turf.
IN = Polished indoor surfaces.
Hard Ground HG= Children’s Shoes= All natural ground and hard pitch.

Product Care: “Dubbin” is a heavy-duty waterproofing compound formulated for all man-made or genuine leathers. Dubbin conditions, preserves, and waterproofs work and hunting boots, and is ideal for oiled leathers and all types of leather sporting equipment. Follow these steps when using Dubbin:
Step 1: Always clean footwear prior to polishing or protecting.
Step 2: Always try to polish shoes prior to protecting. For boots and outdoor type footwear, this step is not always necessary but always cleaning them is very important.
Step 3: Protecting the footwear is the single most important thing to do to protect them from the environment and maintain its life and appearance. Remember to re-protect after every 8-10 uses. 

If your topic was not addressed above, please click on any question above for phone number and email contact information. 

Please note that custom duties and or additional taxes on item(s) you purchase may apply if purchasing outside of Canada. These local fees are not included in your In2Sports invoice; however, you will be responsible to pay for these additional fees.  All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card.